Contact Us

Visit our showroom

See our tiles and slabs in person in Al Quoz, Dubai. Contact us before your visit and we will have samples ready for you.

IVY TILE Showroom

Email: info@ivy-tile.com
Address: Al Quoz, Dubai, United Arab Emirates

Orders & delivery

Questions about an order? Check its status online, or read our delivery and returns information.

Send us a message

    Frequently asked questions

    Can I see the tiles before I order?

    Yes. Visit our showroom in Al Quoz, Dubai, or contact us to request a sample of the products you are interested in.

    How many tiles should I order?

    Measure the area in square metres and add about 10% for cuts and breakage. Order everything for one area together so all tiles come from the same batch.

    How long does delivery take?

    In-stock items usually arrive within 2–4 working days in Dubai and 3–6 working days elsewhere in the UAE. See Delivery Information.

    Can I collect from the showroom?

    Yes. Choose showroom collection at checkout and we will let you know when your order is ready.

    Which payment methods do you accept?

    Credit or debit card, paid securely online at checkout. For large or project orders, request a quotation and you can pay by bank transfer by arrangement. We do not accept cash on delivery. All prices are in UAE Dirhams (AED).

    Can I return tiles after delivery?

    No. Our staff inspect every order, and you inspect it with us on the spot at delivery, or at our showroom or factory when you collect. Once your order has been delivered and accepted, it cannot be returned or refunded. See our Returns & Refunds policy.

    What if my tiles arrive damaged?

    Check your tiles with our delivery team before you sign the delivery note. Any damaged or incorrect boxes are taken back on the spot and we will replace or refund them. Damage that is not reported at delivery cannot be accepted later.

    Do you supply contractors and projects?

    Yes. Send us your project details and quantities and we will prepare a quotation.