Customer Service
Delivery Information
How your IVY TILE order gets from us to your project.
Where we deliver
We deliver within the United Arab Emirates only.
Delivery charges
• Delivery: the charge depends on your delivery address and is shown in your cart and at checkout before you pay.
• Collection from our showroom in Al Quoz, Dubai: free.
For large project orders, contact us for a delivery quotation.
Delivery times
Your order is processed once payment has been received (for project orders paid by bank transfer, once the payment has cleared). For special-order items, our team confirms the lead time before your order is processed. We will call you on the phone number given at checkout to confirm the delivery date and arrange a delivery slot.
Collect from our showroom
Choose showroom collection at checkout and collect your order free of charge from our showroom in Al Quoz, Dubai once we tell you it is ready. Please inspect your tiles with our staff before they are loaded.
Receiving your delivery
Deliveries are made to the ground floor or the nearest accessible point. Our staff inspect every order before dispatch. Please inspect the tiles with our delivery team on the spot, before signing the delivery note. Any damaged, faulty or incorrect items must be reported to our staff at that moment so they can be taken back. Once your order has been delivered and accepted, it cannot be returned or refunded. See our Returns & Refunds policy.
Ordering the right quantity
We recommend adding about 10% to your measured area to cover cuts and breakage, and ordering all tiles for one area together so they come from the same production batch. Need help? Track your order or contact us at info@ivy-tile.com or +971 52 826 7777.