Customer Support
How can we help?
Find quick answers about ordering, delivery, payment and returns, or get in touch with our team.
Talk to our team
Questions about a product, a project quote or a sample? We're here to help.
Contact usFrequently asked questions
Can I see the tiles before I order?
Yes. You can visit our showroom in Al Quoz, Dubai, or contact us to request a sample of the products you're interested in.
How many tiles should I order?
Measure the area in square metres and add about 10% for cuts and breakage. Order everything for one area at the same time so all tiles come from the same production batch.
How long does delivery take, and how much does it cost?
In-stock items usually arrive within 2–4 working days in Dubai and 3–6 working days elsewhere in the UAE. The delivery charge is shown in your cart and at checkout. See Delivery Information for details.
Can I collect my order from the showroom?
Yes. Choose showroom collection at checkout and we'll let you know when your order is ready to collect.
Which payment methods do you accept?
All available payment methods are shown at checkout. Prices are in UAE Dirhams (AED), and we never store your card details on our website.
Can I return tiles after delivery?
No. Our staff inspect every order, and you inspect it with us on the spot at delivery, or at our showroom or factory when you collect. Once your order has been delivered and accepted, it cannot be returned or refunded. See our Returns & Refunds policy.
What if my tiles arrive damaged?
Check your tiles with our delivery team before you sign the delivery note. Damaged or incorrect boxes are taken back on the spot and we will replace or refund them. Damage that is not reported at delivery or collection cannot be accepted later.
Do you supply contractors and large projects?
Yes. We supply designers, contractors and developers across the UAE. Contact us with your project details and quantities for a quotation.